Privacy PolicyEffective Date: February 7, 20261. IntroductionProMedix ("we," "our," or "us") is a digital healthcare platform operated by Advance Information Marketing Berhad. We are committed to protecting the privacy and security of your personal and medical information.This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ProMedix mobile application (the "App") and our website https://promedix.com.my/. By accessing or using the App, you consent to the data practices described in this policy.2. Information We CollectWe collect data necessary to provide telemedicine, e-pharmacy, and healthcare services.A. Personal & Sensitive User DataTo provide our core services, we may collect:Identity Data: Full name, NRIC/Passport number, date of birth, and gender.Contact Data: Delivery address, email address, and phone number.Health & Medical Data: Medical history, current prescriptions, allergies, consultation notes, and health vitals uploaded by you or generated during teleconsultations.Financial Data: Payment card details or bank account information (processed securely via our third-party payment gateways; we do not store full card numbers).B. Device & Usage DataWe automatically collect certain information when you use the App:Device Information: Device model, operating system (Android/iOS), IP address, and unique device identifiers (Device ID).App Activity: Feature usage, crash logs, and performance diagnostics.3. App PermissionsThe ProMedix App requires specific system permissions to function. You may revoke these permissions in your device settings, but doing so may limit app functionality.Camera & Gallery: Required to upload prescription images, identity documents (e-KYC), or profile photos, and to enable video consultations with doctors.Location: Required to facilitate medication delivery to your accurate address and to locate nearby pharmacy branches.Microphone: Required for real-time audio communication during teleconsultations.Storage (Files): Required to save invoices, medical certificates (MC), and consultation reports to your device.4. How We Use Your InformationWe use your data for the following purposes:Service Delivery: To process prescription orders, facilitate video consultations, and deliver medications.Medical Compliance: To maintain legally required patient records in compliance with the Malaysian Medical Act and Poisons Act.Identity Verification: To verify your identity before dispensing controlled medicines.Transaction Processing: To process payments and generate invoices.Notifications: To send appointment reminders, order status updates, and medication refill alerts.5. Disclosure of Your InformationWe do not sell your personal data. We may share your information only with:Healthcare Providers: Doctors and pharmacists on the ProMedix platform to provide you with medical advice and dispensing services.Logistics Partners: Delivery services strictly for the purpose of fulfilling your medication orders.Payment Processors: Secure gateways to handle financial transactions.Legal Authorities: If required by law, court order, or governmental regulation (e.g., Ministry of Health inquiries).6. Data Retention & SecurityWe retain your personal and medical data for as long as necessary to fulfill the purposes outlined in this policy or as required by Malaysian healthcare laws (e.g., retention of prescription records).We employ administrative, technical, and physical security measures (including encryption of data in transit and at rest) to protect your personal information. However, no electronic transmission over the internet is 100% secure.7. Data Deletion (Your Rights)You have the right to request the deletion of your account and associated personal data, subject to retention required by medical laws.To delete your account:Via Website: Visit our Contact page at https://promedix.com.my/contacts and submit a request with the subject "Account Deletion."Via App: Navigate to Settings > Profile > Delete Account (if available).Upon receiving your request, we will deactivate your account and delete your non-essential data. Note that we may be legally required to retain certain transaction and medical prescription records for a specific period (usually 7 years) under Malaysian law.8. Children’s PrivacyProMedix does not knowingly collect data from children under the age of 18 without parental or guardian consent. If you are a parent or guardian and believe your child has provided us with information without consent, please contact us immediately.9. Contact UsIf you have questions about this Privacy Policy or our data practices, please contact us:Website: https://promedix.com.my/Contact Page: https://promedix.com.my/contactsOperator: Advance Information Marketing Berhad
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