Privacy Policy

Effective Date: January 01, 2025
Welcome to PRO Medix. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the PRO Medix mobile application and its related services (the “App” or “Service”).

By using the App, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use.

 

1. Information We Collect

a) Personal Information You Provide

When you register or use the App, we may collect the following:

• Full name, phone number, email address

• Gender, date of birth, and medical history

• Appointment details and medical notes

• Uploaded prescriptions and health documents

• Payment information (processed via third-party providers)

b) Automatically Collected Information

We may collect:

• Device information (e.g., model, OS version, IP address)

• Location data (if permission is granted)

• App usage behavior (e.g., screen views, features used)

• Error logs and crash reports

c) Doctor-Specific Information

Doctors using the Doctor App may be required to provide:

• Medical license number

• Specialization and qualifications

• Clinic address and availability

 

2. How We Use Your Information

We use your information to:

• Provide appointment booking, chat, and consultation services

• Facilitate pharmacy orders and prescription management

• Improve app functionality and user experience

• Send notifications, reminders, and important updates

• Ensure user safety and comply with applicable laws

We do not sell your personal data to third parties.

 

3. Sharing Your Information

We may share information with:

• Doctors and Healthcare Providers: To facilitate consultations and follow-up

• Pharmacies: To process and deliver medication orders

• Third-Party Services: For payment processing, cloud hosting, analytics (under strict confidentiality)

• Legal Authorities: If required by law, court order, or to enforce our Terms

All third parties are contractually bound to protect your data.

 

4. Your Rights

Depending on your jurisdiction (e.g., GDPR, PDPA), you may have the right to:

• Access, update, or delete your data

• Withdraw consent at any time

• Request a copy of your stored data

• Lodge a complaint with your local data protection authority

To make a request, contact us at info@promedix.com.my

 

5. Data Security

We use industry-standard encryption and secure servers to protect your information. This includes:

• Secure Socket Layer (SSL) encryption

• Two-factor authentication (where applicable)

• Access control for healthcare providers

Despite our efforts, no system is 100% secure. Use the App responsibly and do not share your login credentials.

 

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law (e.g., medical record retention periods).

You may request early deletion of your account and associated data via our support email.

 

7. Children’s Privacy

Our app is not intended for use by children under 18 without the consent and supervision of a parent or legal guardian. We do not knowingly collect data from minors.

 

8. International Users

If you are accessing the App from outside [Insert Country], your data may be transferred to and processed in Malaysia, where our servers are located. By using the App, you consent to this transfer.

 

9. Third-Party Links

The App may contain links to external sites or services. We are not responsible for the privacy practices of those sites. Always read their privacy policies before sharing data.

 

10. Policy Updates

We may revise this Privacy Policy periodically. You will be notified of major changes via the App or email. Continued use after updates constitutes acceptance.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:
Email: info@promedix.com.my